Once you place your order, we will send you an email which contains a link to the delivery tracking. To check your tracking simply click the link in the email and you'll be able to see where your flowers are. Our courier service is provided by Royal Mail.
Frequently Asked Questions
Got a query? You've come to the right place. Find all the answers to your questions here or use our live chat (Monday-Friday 9am-5pm) for additional help.
Shipping & Delivery
Got a query with your shipping or need more information about our delivery services? You've come to the right place. Find all the answers to your questions or use our live chat (Monday-Friday 9am-5pm) for additional help.
How do I track my order?
What delivery options are available?
Flower deliveries are priced at £5.99, available 7 days a week. Hamper and gift deliveries across the UK also cost £5.99, available 7 days a week. Royal Mail Guaranteed Before 1pm Special Delivery is priced at £8.99. The cut-off time for Next Day delivery is 10pm. For Sunday delivery, orders must be placed by 4pm on the preceding Saturday (*exceptions apply). For Monday delivery, the cut-off is 2pm on the preceding Sunday (*exceptions apply). For more information please check our Delivery information page.
Can I change the delivery address?
This may be possible if the order has not yet been printed, you should be able to do this from your confirmation email but if the order has already been dispatched (day before delivery) we can no longer change the details. For any amendments, please call our customer service team or email your request, clearly stating your order number.
My order is a day late, what should I do?
In the unfortunate event of a non-delivery on your selected delivery date, please contact our customer service department to review your order. If your delivery is over 3 working days late, Prestige Flowers will refund the delivery cost. Please note that some remote areas, such as the Channel Islands, Isle of Man, Jersey, Shetland Islands, the further reaches of Scotland and Wales, Isle of Skye, Northern Ireland, and other UK islands, may require an additional working day for transit. During peak events, deliveries may arrive early to ensure timely delivery of your order.
My order arrived damaged, what do I do?
To accurately address any quality issues with a bouquet, please take a photograph within 48 hours of receipt. Any quality concerns must be reported with accompanying photographs within 3 days of receiving the item. If flowers are disposed of without photographic evidence, any remedy will be at our discretion. Once we receive proof of the quality issue, we will review and address it by sending a replacement bouquet, as part of our 100% Satisfaction Guarantee.
What is Prestige Premier and how do I order it?
Prestige Premier is a one-time payment delivery package offering unlimited tracked named day delivery on all fresh bouquets and plants for either 6 months or 12 months (*not applicable to hampers, gifts, or fresh food products including SKU prefixes FH, PH, WINE, CHAM, SW, WHIS, VH, and V).
- 6 Months of Free Delivery - £6.19
- 12 Months of Free Delivery - £9.99
You can purchase a prestige premier delivery pass by selecting it as your delivery option at checkout. Please note, you can only purchase the pass with an applicable* order.
*The Prestige Premier Pass is not applicable to hampers, gifts, or fresh food products including SKU prefixes FH, PH, WINE, CHAM, SW, WHIS, VH, and V
What time will I receive my delivery and can I provide specific instructions for the courier?
Unfortunately, we are unable to provide specific delivery times or accommodate specific delivery instructions. As an online retailer, we rely on third-party courier services with their own scheduling and routing systems, over which we have no direct control. However, the courier company typically provides an estimated delivery time slot, which you can track through their service. Generally, deliveries are made between 08:00 am and 7:30 pm. If no one is available to receive the gift, the courier at their discretion, will either leave the package in a safe location on the property, or leave a calling card. This will inform the recipient of the attempted delivery and provide information for arranging a re-delivery or collecting the item from the designated courier location.
Payment & Promotional
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, AMEX, Paypal, Apple Pay, Google Pay, Clearpay and Klarna.
What promotional discounts do you offer?
We provide discounts for Student Beans and Blue Light Card members.
Loyalty Scheme
How does the Prestige Points loyalty scheme work?
It's simple! For every £1 you spend at Prestige Hampers, you'll earn 1 Prestige Point. These points accumulate in your account, bringing you closer to exclusive rewards. When you've earned enough points for a reward, you can claim it as a credit balance to use on your future orders.
How do I earn Prestige Points?
You automatically earn Prestige Points every time you make a purchase on the Prestige Hampers website. Just ensure you're logged into your account when placing your order. For every £1 you spend, you'll receive 1 Prestige Point.
How do I claim my Prestige Points reward?
Once you've accumulated enough Prestige Points for a reward, you'll see the option to claim your voucher in your account dashboard. Simply click to claim your reward, and the corresponding credit will be instantly added to your account balance.
Do my Prestige Points rewards automatically apply to my next order?
Your rewards are added as a credit balance to your account, not automatically applied. When you're ready to make a purchase, proceed to the checkout. You'll see an option to apply your available credit balance from your Prestige Points rewards to your order total.
What are the different reward tiers and what is the final reward?
As your Prestige Points grow, so do your rewards! You can claim vouchers at different point milestones. Our top reward is reached when you accumulate 600 Prestige Points, which can be claimed for a £35 voucher.
Do my points reset after I claim a reward?
No, your points do not reset every time you claim a reward. Your Prestige Points continue to accumulate. When you claim a specific reward (like the £5 voucher for 50 points), that particular reward becomes inactive. Your total accumulated points remain, allowing you to work towards higher tiers or claim the next reward.
What happens when I reach the final reward of 600 points?
When you reach 600 Prestige Points and claim your £35 voucher, 600 points will be deducted from your total. This effectively resets your points balance for the highest reward tier. Any points you've earned above the 600 points required for this final reward will remain in your account, and you can then start building up your Prestige Points all over again towards your next set of rewards!
Can I opt out of the loyalty scheme?
No, all active accounts are opted in.
Are points deducted should something go wrong with my order?
Should our service fall short of expectations the points given for your specific order will remain, however should you cancel your order, through no fault of Prestige Hampers/Hampers the Prestige Points earned will be removed. Points being added or removed is at the discretion of our customer service team who will make decisions on an individual case basis.
If I close my account can I have my credits as a refund?
As Prestige Points have no monetary value, any points earned will be lost.
Can I accumulate my points?
Yes - you can accumulate your points, however only 600 points can be redeemed as a maximum at one time.
*Customers can earn double points on their first order from the launch of our loyalty scheme - 3rd July 2025
For our full details on our loyalty scheme please see our FAQ's.