At Prestige Hampers, we pride ourselves on delivering thousands of luxury hampers across the UK each year, aiming to provide exceptional service and beautifully presented gifts curated by our expert team.
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Occasionally, mistakes can happen, and if our service falls short, we take it personally. While we're human and errors may occur, we always strive to get things right the first time. Your satisfaction is important to us, and we value your feedback to help us continually improve.
If you're not entirely satisfied with your hamper or experience, please contact us via email, live chat, or through our dedicated customer service line, where one of our team will be happy to assist you. We're committed to resolving any issues promptly, especially if they're directly our fault, and will do everything we can to put things right.
Our 100% satisfaction guarantee covers only aspects under our direct control and doesn't extend to third-party actions. Next-day delivery isn't guaranteed, as it's fulfilled by a courier service.
Please note that our guarantee doesn't apply to issues beyond our control, such as incomplete or incorrect addresses entered at checkout, recipient refusals, unsuccessful delivery attempts, or courier transit delays. Once your hamper delivery documents have been printed, we are unable to change the delivery address.
Refunds and resends are at our discretion and may involve an investigation with our courier, which could take up to 7 working days.
In the unlikely event of a non-delivery on your selected date, we'll either refund, redeliver, or upgrade your order. However, this doesn't apply to courier-related delays outside our control.
If deliveries are late (over 3 working days after the selected delivery date), Prestige Hampers will refund the delivery cost. Remote areas may require additional transit time, including but not limited to: The Channel Islands, The Isle of Man, Scotland, Jersey, Shetland Islands, The Isle of Skye, and other outlying UK regions. Please note that deliveries may arrive early during peak periods.
If your hamper arrives in poor condition, we are happy to send a replacement. However, please note that we require a photo of the hamper within 3 days of delivery for verification purposes.
If for any reason Prestige Hampers are unable to fulfil your order, we will refund the full amount or arrange a redelivery at a later date.
If we deliver an incorrect hamper for the specified occasion, we will send out the correct one to your recipient. We may request a photo for our records to clarify what was delivered. This excludes minor substitutions due to stock or seasonal availability, where equivalent items of equal or greater value may be used.
Please note that free items or promotional gifts are subject to availability at the time of purchase. Any issues with your order must be reported within 48 hours. All compensation for problematic orders will be issued as a credit to your account.
Our office hours are Monday to Friday, 9am to 5pm, and all correspondence will be handled within these times.
We will show you all available products which are related to your query.
